What happens if my background is incorrect?
If a consumer wishes to dispute part of or the entirety of their report, the consumer may:
1. Call: 540.450.2250
- Indicate that you would like to file a dispute. A customer service representative will gather the necessary information to proceed with the dispute.
2. Email: disputes@onesourcescreening.com
- Provide a copy of your government-issued ID and the full name found on the report
- List what information is incorrect with any supporting documentation you may have
- Provide the best phone number to reach you at
3. Fax your request: 888.285.3625 ATTN: Disputes-{your name here}
- Provide a copy of your government-issued ID and the full name found on the report
- List what information is incorrect with any supporting documentation you may have
- Provide the best phone number to reach you at
4. Write to us: 3052 Valley Ave Suite 201, Winchester, VA 2260
- Provide a copy of your government-issued ID and the full name found on the report
- List what information is incorrect with any supporting documentation you may have
- Provide the best phone number to reach you at
So, what happens next?
- OneSource Inc will review the provided information and begin the dispute process.
- You and the client requesting the background check will receive correspondence that the process has begun, along with a copy of the original report, FCRA Summary of Rights and Remedying the Effect of Identity Theft.
- Once the disputed items have been researched, the dispute team will determine if the information was accurate as reported or in need of amendments.
- You and the employer will receive correspondence that the process has been completed, documentation providing an explanation of the decision, and a copy of the final report.
How long will this take?
In accordance with the Fair Credit Reporting Act {15 U.S. Code § 1681}, all disputes must be resolved in 30 days or less.
(In certain circumstances where additional information is provided after a dispute reinvestigation is opened, the resolution may be extended for up to 15 days).
OneSource Inc will make every effort to resolve the dispute in the shortest possible timeframe.
